Privacy Policy

1. Information We Collect

Information You Provide Directly

When you interact with our services, we may collect:

• Account Information: Name, email address, password, phone number, and profile details when you create an account
• Payment Information: Billing details and payment card information (processed securely by third-party payment processors)
• Course Interaction Data: Progress tracking, assignments submitted, quiz answers, forum posts, and interactions with instructors
• Communications: Messages sent through contact forms, support tickets, or email correspondence
• Survey Responses: Feedback and opinions you provide voluntarily

Information Collected Automatically

When you visit our website, we automatically collect:

• Usage Data: Pages viewed, time spent on pages, links clicked, courses accessed
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: Approximate geographic location based on IP address
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Providing access to course materials and educational content
• Processing enrollments and managing your account
• Tracking your progress and providing personalized learning recommendations
• Facilitating communication with instructors and other students
• Issuing certificates upon course completion

Communication

• Sending course updates, announcements, and educational content
• Responding to your inquiries and support requests
• Sending administrative information about your account or services
• Marketing communications (with your consent, which you can withdraw at any time)

Improvement and Analytics

• Analyzing usage patterns to improve our courses and website
• Conducting research to enhance educational effectiveness
• Troubleshooting technical issues
• Testing new features and functionality

Legal and Security

• Preventing fraud and ensuring platform security
• Complying with legal obligations
• Enforcing our Terms and Conditions
• Protecting our rights and the rights of our users

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Below is a summary of cookie categories:

You can manage cookie preferences through our cookie banner or your browser settings. For more details, see our Cookie Policy.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

Service Providers

We work with third-party companies that help us operate our services:

• Payment Processors: Stripe and PayPal for secure payment processing
• Analytics Services: Google Analytics for understanding site usage
• Email Services: For sending course notifications and marketing emails
• Cloud Hosting: For storing course content and user data
• Customer Support: For managing support tickets and communications

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as court orders or subpoenas.

Business Transfers

If Wabi Tech is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for up to 3 years after account closure for legal and administrative purposes
• Course Progress: Retained for the duration of your course access plus 2 years
• Payment Records: Retained for 7 years to comply with tax and financial regulations
• Marketing Data: Retained until you unsubscribe or request deletion
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

You may request deletion of your data at any time, subject to our legal obligations.

6. Your Rights and Choices

You have the following rights regarding your personal data:

Access and Portability

You can request a copy of your personal data in a commonly used format.

Correction

You can update or correct inaccurate information through your account settings or by contacting us.

Deletion

You can request deletion of your personal data, subject to legal retention requirements.

Objection and Restriction

You can object to certain processing activities or request restriction of processing in specific circumstances.

Marketing Opt-Out

You can unsubscribe from marketing emails using the link in any email or by contacting us. You will still receive essential service-related communications.

Cookie Management

You can manage cookie preferences through our cookie banner or browser settings.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit using SSL/TLS
• Secure storage of data with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Incident response procedures

While we strive to protect your data, no method of transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection standards
• Other legally approved transfer mechanisms

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us: